REFUND & CANCELLATION POLICY

Last Updated August 28, 2026

Thank you for choosing WatersAbove. We are committed to delivering value through our platform and want every member to have a great experience. If something is not meeting your expectations, please reach out to support@watersaboveuniversity.com and we will do our best to help.

By purchasing a membership on this site, you acknowledge that your purchase is subject to the terms outlined below.

1. Canceling Your Membership

You may cancel your WatersAbove membership at any time. Cancellations must be completed through your web browser at app.watersabove.com by navigating to Settings, then Membership. Cancellation is not available through the mobile app.

To avoid being charged for the next billing cycle, your cancellation must be submitted at least 48 hours before your renewal date. Your cancellation will take effect at the start of the next billing period, and you will retain full access through the end of the period you have already paid for.

2. Refund Policy

WatersAbove memberships are generally non-refundable except as described below or as required by applicable law.

New purchases of a WatersAbove membership are eligible for a refund if requested within 14 days of the initial purchase date. To request a refund, contact support@watersaboveuniversity.com with your reason for the request. We will review your request and respond regardless of eligibility. If approved, refunds are processed via PayPal -or- your original payment method.

Fees are not refundable. Any approved refund is calculated as the original membership price you paid, less any non-refundable processing fees. Applicable taxes are handled by our payment processor in accordance with applicable law.

Membership renewals are not eligible for refunds under our policy. However, if you believe a renewal charge was made in error, please contact us promptly at support@watersaboveuniversity.com.

Membership changes are not prorated or refunded. Any change to your membership — including upgrades, downgrades, and switching between annual and monthly plans — takes effect at the end of your current billing cycle. You retain access to your current tier through the end of the period you have already paid for. These changes are not prorated, and no partial or full refund is issued for the remaining time in the current period.

Payments are processed through a third-party payment processor that acts as merchant of record. In rare circumstances — such as suspected fraud or an unresolvable billing dispute — that processor may independently issue a refund within 60 days of a transaction at its sole discretion and in accordance with applicable law. This does not constitute an extension of our 14-day refund policy, and such determinations are made entirely by the processor, not by WatersAbove.

3. 30-Day Challenge & Other Live Ticketed Events

Certain offerings, including the 30-Day Challenge, are sold as live, ticketed events rather than as part of our standard monthly or annual membership. These offerings are governed by this section instead of Section 2 above.

Presale Tickets. Tickets to the 30-Day Challenge are eligible for a refund if requested before the event's start date. To request a refund within this window, contact support@watersaboveuniversity.com with the email address associated with your account and your reason for the request.

Tickets Purchased Once the Event Has Started. Once the 30-Day Challenge has begun on September 1st, 2026, you'll have 48-hours from your purchase date to request a refund.

No Refunds Outside These Windows. Once your applicable refund window has closed, whether that's the event's start date for presale tickets or 48 hours from purchase for tickets bought on or after September 1, 2026, the 30-Day Challenge is non-refundable, in full or in part. This includes situations where you choose to stop participating partway through, miss sessions, or do not complete the full 30 days.

No Prorating. Because this is a ticketed event with a fixed content schedule, refunds are not prorated based on partial attendance or partial completion.

This policy exists because the 30-Day Challenge is scheduled and resourced as a live cohort experience. Your Event ticket covers your first month of access and is governed entirely by the refund windows above.

After your first month, your membership automatically continues under our standard membership terms (see Section 2), and those recurring charges are non-refundable. You may cancel at any time to avoid future charges — see Section 1 for how to cancel.

If something about your experience isn't meeting expectations, please reach out to support@watersaboveuniversity.com — we will not be able to offer a refund outside this policy, but we do want to hear from you and help where we can.

4. How to Request a Refund

To request a refund within the eligible window, contact support@watersaboveuniversity.com as soon as possible after your purchase. Please include the email address associated with your account and the reason for your request. Requests submitted after the 14-day window will not be eligible for a refund under this policy.

5. Exchanges

Exchanges are not available for any memberships or products sold through this site.

6. Contact Us

For questions about this policy or for assistance with your membership, contact us at support@watersaboveuniversity.com.